Welcome to Soulful Geetaa ("Soulful Geetaa", "we", "our", or "us").

At Soulful Geetaa, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit https://www.soulfulgeetaa.com, interact with us through our website or social media platforms, purchase products, book services, or communicate with us.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

1. Information We Collect

Course & Learning Information

When you purchase a digital course or video content, we may collect information relating to your purchases, course enrolments, viewing history, progress, and account activity to provide access to the purchased content and improve your learning experience.

To provide our products and services efficiently, we may collect the following information:

A. Personal Information

When you place an order, book a consultation, register for a workshop, subscribe to our updates, or contact us, we may collect:

• Full Name

• Email Address

• Mobile Number

• Billing Address

• Delivery Address (for physical products)

• Recipient Details (if different from the purchaser)

• Date of Birth (where required for services such as Numerology)

• Payment Transaction Details (excluding complete card or banking information)

• Any information voluntarily shared during consultations, enquiries, or customer support interactions

B. Order Information

When purchasing cakes or other products, we may collect:

• Product selections

• Quantity

• Customization requests

• Preferred delivery date and time

• Delivery instructions

• Order history

This information is collected solely to process and fulfill your order.

C. Non-Personal Information

We may automatically collect certain technical information, including:

• IP Address

• Browser Type

• Device Information

• Operating System

• Approximate Geographic Location

• Website pages visited

• Time spent on pages

• Referral source

• Cookies and similar tracking technologies

This information helps us improve website performance and user experience.

2. How We Use Your Information

Your information may be used to:

• Grant access to purchased digital courses and video content.

• Maintain your learning history and account access.

• Provide customer support related to course access.

• Process and fulfill product orders

• Schedule and provide consultations and healing sessions

• Respond to enquiries and customer support requests

• Process secure online payments

• Send order confirmations and service updates

• Deliver newsletters and promotional communications (only where you have provided consent)

• Improve our website, products, and services

• Prevent fraud and unauthorized activities

• Maintain business records

• Comply with applicable legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Payment Information

All online payments made through our website are securely processed through Razorpay, our authorized payment gateway partner.

Soulful Geetaa does not collect, store, or have access to your complete debit card details, credit card details, CVV, UPI PIN, net banking credentials, or other sensitive payment information.

Payment information is encrypted and processed directly by Razorpay in accordance with industry-standard security practices and applicable regulations.

4. Sharing of Information

We may share your information only where necessary with trusted third-party service providers who assist in operating our business, including:

• Razorpay (payment processing)

• Website hosting providers

• Delivery and logistics partners

• Email communication service providers

• Analytics providers such as Google Analytics

• Government or regulatory authorities where required by law

These service providers receive only the information necessary to perform their services and are expected to maintain appropriate confidentiality and security standards.

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Our website uses SSL (Secure Socket Layer) encryption to help secure information transmitted online.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Cookies

Our website uses cookies and similar technologies to:

• Improve website functionality

• Remember your preferences

• Enhance your browsing experience

• Analyze website traffic and performance

• Understand visitor behaviour through analytics tools such as Google Analytics

You may choose to disable cookies through your browser settings. However, doing so may affect certain features and functionality of the website.

7. Third-Party Links

Our website may contain links to third-party websites or platforms, including social media pages, payment providers, and other external websites.

We are not responsible for the privacy practices, content, or security of these third-party websites. We encourage you to review their respective privacy policies before providing any personal information.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your orders

• Provide our services

• Maintain business records

• Comply with legal, accounting, or tax obligations

• Resolve disputes

• Enforce our agreements

When your information is no longer required, we will securely delete or anonymize it where reasonably practicable.

9. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate or incomplete information

• Request deletion of your personal information

• Withdraw consent for marketing communications

• Request details regarding the information we hold about you

To exercise these rights, please contact us using the details provided below.

We will respond within a reasonable timeframe and in accordance with applicable law.

10. Children's Privacy

Our products and services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children under the age of 18.

If you believe that a child has provided us with personal information, please contact us immediately so that we may take appropriate steps to remove such information.

11. Your Consent

By using our website, placing an order, booking a consultation, or otherwise providing your information, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page along with the revised Effective Date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Maharashtra, India.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Soulful Geetaa

Website: https://www.soulfulgeetaa.com

Email: enquiry@soulfulconnections.co.in

Phone: +91 84339 34345

We are committed to addressing your queries promptly and responsibly.

At Soulful Geetaa, your trust is invaluable. We are committed to protecting your privacy while providing a safe, secure, and meaningful experience through our products and holistic wellness services.